Course curriculum

    1. Introduction

    2. Quoting Prices Over the Phone

    3. Scheduling

    4. No BDC

    5. Poor Pre-Write Process

    6. Failure to Set Proper Time Expectations

    7. Incomplete MPI's

    8. Poor Sales Presentations

    9. Ineffectively Selling Maintenance

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    10. Tire Sales

    11. Waiters

    12. Loaner Cars

    13. No Carryovers

    14. Lousy CSI

    15. Failure to Raise Labor Rates

    16. Not Utilizing a Labor Grid

    17. Discounting

    18. Salaried Service Advisors

    19. Paying Advisors Off of Sales and Not Gross

    20. Overcompensating for Flag Time

    21. Technicians on a Guarantee or Salary

    22. Unapplied Time

    23. All My Techs Do Tires

    24. Internal RO's

    25. Not Utilizing a Parts Matrix

    26. Parts Obsolescence

    27. High Emergency Purchases

    28. No Active Delivery

About this course

  • $79.00 / month
  • 28 lessons

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