Unsold Customer Follow-Up

Learn proven strategies to convert unsold customers into buyers through timely, professional, and customer-focused follow-up.

Subscribe $79.00 / month Free Preview

Course curriculum

1. Introduction
2. What is an Unsold Customer
3. The Importance of the Unsold Customer
4. Why Did They Leave
1. Why are They Unsold
2. Fear
3. Shopping
4. The Salesperson
1. The Benefits of Calling
2. The Benefits of Email
3. The Benefits of Texting
4. Text Language that Grabs Attention
1. Is Your Dialogue Inspiring
2. Is Your Dialogue Memorable
3. Is Your Dialogue Different
4. Is Your Dialogue Unique
1. Selling Your Story
2. Getting the Be-Back to Come Back
3. Is it About You or is it About Your Customer
1. The Power of Video
2. The Telephone Game
3. What to Video
4. YouTube
1. What is a Liaison
2. The Goal of a Liaison
3. The Power of a Relationship
1. Understanding the Customer During the Follow-Up
  FREE PREVIEW
2. 24 Hours
3. 48 Hours
4. 72 Hours
1. Poor Communication Skills
2. Discovering the Behind-the-Scenes Factors
3. Pressure + Force = Darkness
4. The Rule of Reciprocity
5. Just Ask!
1. Mistakes to Avoid
2. Keeping your Mindset Strong
3. Tailoring Your Approach
1. How to Switch Vehicles
2. The Handwritten Note
3. The Source of Creative Thinking
4. Catching the Customer Pleasantly Off-Guard
1. They Bought Something/Somewhere Else
2. The Other Salesperson
1. The Goldilocks Principle
2. The Art of Simplicity
3. Solving Pain Points
4. Avoiding Desperation
5. How to Give Your Client the Right Amount of Space
6. Consistent Engagement
7. When to Move On
1. Are You Really Following Up
2. The Art of Brevity
3. Poor Follow-Up Structure
4. Slipping into a Defensive Posture
5. Being Unprepared
6. Talking Your Way into Darkness
7. Poor Relationship Building
1. Isolating the Trade
2. Lease vs. Buy
3. How & When to Re-Select Vehicle
4. Getting F&I Involved
5. Other Creative Techniques
1. Number 1 Reason They Chose You Over Someone Else
2. The Power of Certainty
3. The Danger of Indifference
4. Beware of Overwhelming the Client
5. Adequately Providing Next Steps
1. How to Defuse Price
2. Slowing the Customer Down
3. Presenting the "Me" Value
4. The Science of Reverse Psychology
1. What is a Customer for Life
2. How to Create the Unbreakable Bond
3. Strategies for Building Loyalty
4. The Simple Skill of Staying in Touch

About this course

$79.00 / month
76 lessons

Discover your potential, starting today

Enroll today

Unsold Customer Follow-Up

Course curriculum

Chapter 1 - Introduction

Chapter 2 - The Unsold Customer

Chapter 3 - 3 Ways to Follow-Up

Chapter 4 - Your Current Follow-Up Process

Chapter 5 - The Goal of Your Follow-Up

Chapter 6 - The Power of Video

Chapter 7 - The Customer Liaison

Chapter 8 - When to Follow-Up

Chapter 9 - Why Customers Go Dark

Chapter 10 - Common Challenges

Chapter 11 - The Art of Thinking Outside the Box

Chapter 12 - The Ultimate Customer Liaison

Chapter 13 - Re-Engaging Customers Who Have Gone Dark

Chapter 14 - Common Follow-Up Mistakes

Chapter 15 - Creating Interest to Return

Chapter 16 - What Turns Be-Backs Off

Chapter 17 - Dealing with the Competitor Price Obstacle

Chapter 18 - From Be-Back to Customer for Life

About this course

Discover your potential, starting today