Course curriculum

    1. Introduction

    1. Poor Appearance

    2. Poor Hygiene

    3. Bad Attitude

    4. Expect Too Much

    5. Listening Skills

    6. Fear of Rejection

    7. Lack of Discipline

    8. Lack of Motivation

    9. Lack of Commitment

    10. Lack of Enthusiasm and Excitement

    11. Not Controlling Your Emotions

    12. Poor Eating Habits

    13. Expecting Instant Gratification

    14. Complacency

    15. Preconceived Notions

    16. Hanging Around Negative People

    17. Know It All

    18. Not Open Minded To New Ideas

    19. Stop Learning

    20. Leave Home at Home and Work at Work

    21. Not Having Fun

    22. Chapter 2 Quiz

    1. Talk Too Much

    2. Failure to Allow Customer to be in Control

    3. Failure to Understand the Purpose of Customer's Visit

    4. Spend Too Much Time Away from the Customer

    5. Don't Return Customer Call in a Timely Manner

    6. Asking Bad Questions

    7. Act Desperate for a Sale

    8. Underestimating the Intelligence of Customers

    9. Focusing on the Wrong Agenda

    10. Selling Down to Women

    11. Talk Negatively About the Automotive Industry

    12. Interruptions During a Presentation

    13. Pressure Tactics

    14. Chapter 3 Quiz

    1. Unwillingness to Prepare for Greatness

    2. Failure to Set Daily Goals

    3. Failure to Set Monthly Goals

    4. Failure to Set Yearly Goals

    5. Failure to Set Long Term Goals

    6. Failure to Review Goals

    7. Failure to Hold Yourself Accountable

    8. Failure to Train

    9. Comfort Zone Syndrome

    10. Chapter 4 Quiz

    1. Failure to Understand the 4 Reasons Customers Buy

    2. Believing That Price is the Most Important Part of the Sale

    3. Group at the Front Door

    4. Cell Phone Ringing When with a Customer

    5. Checking Your Text Messages While with a Customer

    6. Chewing Gum While with a Customer

    7. Negative Comments About Your Competition

    8. Handing the Customer Your Business Card at the Meet & Greet

    9. Having Your Business Card on Your Desk

    10. Name Tags

    11. Utilizing Pressure and Manipulation

    12. You Sound Like Everyone Else

    13. Not Understanding the 4 Things You Sell

    14. Chapter 5 Quiz

    1. Hold Time

    2. Lack of a Structured Process

    3. Failure to Understand Customer's Goal for Calling

    4. Premature Requests for Phone Number

    5. Failure to Answer Customer's Questions

    6. Pressure Questions

    7. No Commitment Appointments

    8. Scheduling Appointment at the Wrong Time

    9. All Calls Sound the Same

    10. Chapter 6 Quiz

About this course

  • $79.00 / month
  • 119 lessons

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