Auto Sales Virtual Workshop - The Power of Social Media

LIVE Virtual Training Workshop: Why Are Customers So Defensive?

Earning your customer's confidence by reducing their fears is the goal when dealing with a defensive customer. It is up to us to help the customer enjoy the car shopping experience and make them feel that you are on their side. In this workshop you will learn how to be unique, inspiring, and different from what shoppers normally expect from a car Salesperson while increasing your sales, grosses, and customer retention. Note: This is an interactive class, student(s) must attend with camera enabled.

Understand Customer Defensiveness

Discover why customers become defensive and how their concerns can influence the car-buying experience.
Reduce Customer Fears & Anxieties

Learn techniques to ease customer concerns and help shoppers feel more comfortable throughout the sales process.
Build Customer Confidence

Develop strategies that demonstrate that you are genuinely on the customer’s side.
Stand Out From Other Salespeople

Learn how to deliver a unique, inspiring experience that challenges customers’ typical expectations of a car salesperson.
Create a Better Buying Experience

Turn defensive interactions into more positive customer experiences that encourage stronger relationships and repeat business.
Increase Sales, Gross & Retention

Use a customer-focused approach to generate more sales, improve gross averages, and build long-term customer loyalty.

LIVE Virtual Training Workshop: Why Are Customers So Defensive?

Course Schedule

Why Are Customers So Defensive?

December 2nd, 12:30 PM - 1:00 PM EST

Understand Customer Defensiveness

Reduce Customer Fears & Anxieties

Build Customer Confidence

Stand Out From Other Salespeople

Create a Better Buying Experience

Increase Sales, Gross & Retention

Ready to Close More Deals?