LIVE Virtual Training Workshop: Myth of the Silent Walk Around
If you have sold cars for any length of time, you have most likely performed what we call a “Silent Walk Around” on your customers trade-in. Traditionally, this activity was designed to diminish the value of the customers’ vehicle by using mostly facial and body gestures. This course will dispel this long-standing myth and give you the tools and skills to catch your customer pleasantly off-guard when evaluating their vehicle. As a result, you will experience less push-back during trade negotiations, less trade objections, smoother negotiations, and higher gross averages.
