Automotive Sales Training Workshop: Why are Your Customers So Defensive?
Earning your customer's confidence by reducing their fears is the goal when dealing with a defensive customer. It is up to us to help the customer enjoy the car shopping experience and make them feel that you are on their side. In this workshop, you will learn how to be unique, inspiring, and different from what shoppers normally expect from a car salesperson while increasing your sales, grosses, and customer retention.
